Privacy Policy

AEL COURIERS LTD (“we”, “us”, or “our”), Registered in England & Wales (Company Number: 14111334), is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data We Collect

We collect and process the following information to fulfill your orders:

• Identity & Contact: Name, business name, billing/delivery address, email, and phone number.
• Transaction Data: Details about payments and products purchased.
• Technical Data: IP address, login data, and browser session details via cookies.

2. Purpose of Data Processing

We use your data to:

• Process and deliver your packaging orders (Legal Basis: Contract).
• Send order status updates via SMS/Email (Legal Basis: Contract).
• Maintain business accounting records for HMRC (Legal Basis: Legal Obligation).
• Improve our website user experience (Legal Basis: Legitimate Interest).

3. Data Sharing with Third Parties

We do not sell your data. We only share information with trusted partners necessary for our operations:

• Logistics: Courier partners (e.g., DHL, DPD) receive your address and phone number for delivery.
• Payment Processors: Stripe or PayPal handle your card details via encrypted portals. We do not store full credit card numbers on our servers.

4. Data Retention

In compliance with UK tax regulations, we retain records of transactions and financial data for 7 years. Marketing data is retained until you opt-out or for 2 years since your last interaction.

5. Your Rights

You have the right to access, correct, or request the deletion of your personal data. To exercise these rights, please contact our Data Protection Officer at ael@aelcouriers.com or call us at +44 7845231923.

6. Security

We implement Secure Socket Layer (SSL) encryption for all data transmissions on aelcouriers.com and utilize enterprise-grade firewalls to prevent unauthorized access.